Legal

Privacy Policy

Effective Date: September 1, 2025

Holliday Letter Co (“we,” “our,” “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make purchases from our website www.hollidayletterco.com.

1. Information We Collect

Personal Information: Name, Email address, Mailing/billing address, Payment details (processed securely via third-party payment providers), Child’s first name, age, and other personalization details (provided voluntarily by the parent/guardian).

Non-Personal Information: Browser type and version, Device type, IP address, Pages visited and time spent on the site, Cookies and similar tracking technologies.

2. How We Use Your Information

• Process and fulfill your orders.
• Personalize letters and products you purchase.
• Communicate with you about orders, promotions, and updates.
• Improve our website, services, and customer experience.
• Comply with legal obligations.

3. Sharing Your Information

• Service Providers: Payment processors, shipping providers, and IT service providers who help us operate our business.
• Legal Requirements: If required by law, regulation, or legal process.
• Business Transfers: In case of a merger, sale, or acquisition of Holliday Letter Co.

4. Cookies & Tracking Technologies

We use cookies to improve your browsing experience, analyze site traffic, and understand customer behavior. You can control cookie settings through your browser. Disabling cookies may limit some features of our site.

5. Data Retention

We keep your information only as long as necessary to fulfill orders, meet legal and tax requirements, and improve our services. When no longer needed, data is securely deleted.

6. Children’s Privacy

We do not knowingly collect personal information directly from children. Any personalization details must be provided by a parent or guardian. If we learn we have collected information from a child without consent, we will delete it promptly.

7. Data Security

We use encrypted payment processing, secure servers, and restricted access within our company. No system is 100% secure, so we cannot guarantee absolute security.

8. Your Rights

• Access, update, or correct your personal information.
• Request deletion of your data.
• Opt out of marketing emails at any time.
• Restrict or object to certain processing activities.

9. International Users

If you access our site outside of your country, your data may be transferred and processed internationally. By using our services, you consent to this transfer.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

Terms and Conditions

Effective Date: September 1, 2025

Welcome to Holliday Letter Co (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website www.hollidayletterco.com and the purchase of our products and services. By accessing or using our site, you agree to be bound by these Terms.

1. Eligibility

• You must be at least 18 years old or have parental/guardian consent to use our services.
• By placing an order, you confirm that all information you provide is accurate and complete.

2. Orders and Payment

• All prices are listed in USD and are subject to change without notice.
• Orders are confirmed only after full payment has been received through our secure payment processors.
• We reserve the right to cancel or refuse any order at our discretion.

3. Personalization Details

Parents/guardians are responsible for providing accurate personalization details (e.g., child’s name, age, and interests). We are not liable for errors due to incorrect information provided by the customer.

4. Shipping and Delivery

Estimated delivery times are provided for convenience but are not guaranteed. We are not responsible for delays caused by shipping carriers or events outside our control.

5. Returns and Refunds

Due to the personalized nature of our products, returns and refunds are generally not available unless an item is defective or damaged. If you receive a defective product, please contact us within 7 days of delivery for a resolution.

6. Intellectual Property

All content on our website, including text, images, logos, and product designs, is the property of Holliday Letter Co and is protected by copyright laws. You may not copy, distribute, or use our content without prior written permission.

7. Limitation of Liability

To the maximum extent permitted by law, Holliday Letter Co is not liable for any indirect, incidental, or consequential damages arising from your use of our services or products. Our total liability for any claim related to your order will not exceed the amount you paid for the product in question.

8. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and safeguard your personal information.

9. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our website after changes are posted constitutes acceptance of the new Terms.

10. Governing Law

These Terms are governed by the laws of Guelph, Ontario, Canada. Any disputes will be subject to the exclusive jurisdiction of the courts in Guelph, Ontario, Canada.

11. Contact Us

Refunds & Returns Policy

Effective Date: September 1, 2025

At Holliday Letter Co, each product is uniquely crafted and personalized. Because of the custom nature of our items, we have specific policies regarding returns and refunds. Please read carefully before placing your order.

1. Non-Returnable Items

• All personalized products (including custom letters and keepsakes) are non-returnable and non-refundable unless they arrive defective or damaged.
• We cannot issue refunds for errors in personalization details provided by the customer (e.g., misspelled names, incorrect ages, or other submitted details).

2. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery atsupport@hollidayletterco.com. Include your order number and photos of the issue. We will arrange for a replacement or refund where appropriate.

3. Order Cancellations

Orders may only be canceled within 24 hours of purchase, provided production has not yet begun. Once an order is in production, cancellations are no longer possible.

4. Refunds (if applicable)

Approved refunds will be processed back to the original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

We only replace items if they are defective or damaged. To request an exchange, contact us within 7 days of receiving your item.

6. Late or Missing Refunds

If you haven’t received a refund within 10 business days, first check with your bank or credit card company. If you’ve done this and still have not received your refund, please contact us at support@hollidayletterco.com.

7. Contact Us

Shipping Policy

Effective Date: September 1, 2025

At Holliday Letter Co, all products are shipped using standard letter postage mail from Canada. We are committed to making sure your personalized letters arrive with care, but please note the following conditions of our shipping policy.

1. Shipping Method

• All orders are shipped via standard letter mail through Canada Post.
• No tracking numbers are provided with this service.

2. Shipping Locations

We currently ship to addresses within Canada, the United States, and internationally where standard letter mail services are available. Please ensure the shipping address provided is complete and accurate, as we are not responsible for delays or lost mail due to incorrect addresses.

3. Shipping Timeframes

• Within Canada: 5–10 business days.
• United States: 7–15 business days.
• International: 10–25 business days (varies by destination country and postal service).

Delivery times are not guaranteed and may be affected by holidays, weather, customs, or other postal delays.

4. Lost or Delayed Mail

Since our shipping method does not include tracking, Holliday Letter Co cannot be held responsible for items delayed or lost in transit once handed to Canada Post. In rare cases of non-delivery, please contact us and we will do our best to assist, but replacements or refunds are not guaranteed.

5. Shipping Costs

Shipping costs are calculated at checkout and are based on destination and current Canada Post letter postage rates.

6. Order Processing Time

All personalized letters are processed and mailed within 5–7 business days of order confirmation. During peak holiday seasons, processing times may be extended.

7. Contact Us